JOB DESCRIPTION: Business Development POSITION HELD BY:

Page 1

 

JOB TITLE Business Development

DEPARTMENT Danebury

REPORTS TO Director

MANAGERIAL RESPONSIBILITES

None

 

JOB PURPOSE Give a single purpose for the existence of this role

As part of the Danebury team, you will support the Business Development Team in hunting down and securing new customers. You will be responsible for liaising with customers to understand their requirements to successfully bring them on board with whatever means necessary, through calls, emails, zoom calls, samples and potentially site visits.

DECISION MAKING What areas does the job holder need no approval for?

• Own diary Management

• Meeting Management

• Qualifying leads

• Qualifying target customers

MAIN DUTIES AND RESPONSIBILITIES What tasks is the job holder expected to perform, and what are they responsible for ensuring gets actioned?

• To provide exceptional customer service to all customers, target or non-target.

• To identify all customer requirements required for pricing.

• To identify the main reasons for the customer coming to Danebury/SBJ, and ensuring we know what is making the customer place the order.

• To follow up all quotations in a timely and tenacious manner through to final completion.

• To engage with and approach potential new qualified clients with a view to picking up enquiries and pricing work.

• To accurately document all customer interaction on our CRM system.

• To ensure that customers scope matches our quotation, and all needs have been satisfied.

• To take projects from tender stage through to a buying position and hand this over to the next team member to close and secure. If you can secure the project without additional assistance then you should do so.

• Liaising with the Sales, Marketing and Estimating Team during the tender process

• Liaising with the supplier to give customers accurate timeframes for manufacture.

• To build and maintain excellent customer relationships so that Danebury becomes the trusted advisor in the timber flooring industry.

• To protect Danebury/SB Joinery’s commercial interests.

• To arrange and potentially conduct customer factory tours wherever possible.

• To think outside the box when trying to get orders.

• Answering inbound sales calls.

• Sending out marketing materials in a targeted approach to secure new business.

ADDITIONAL RESPONSIBILITIES What other tasks might the job holder be expected to do outside their normal working activities?

• Company Ambassador

• Adhere to company Health & Safety Policy

• Arranging appointments for the business development team to present to new customers.

INTERNAL CUSTOMERS

• Pre-Contracts team

• Operations

 

 

JOB DESCRIPTION: Business Development POSITION HELD BY:

Page 2

 

Who in the business is directly affected by the actions of this job holder?

• Workshop

KEY EXTERNAL CONTACTS Who outside the business is the job holder expected to deal with?

• Contractors, Architects, Designers, Suppliers

SPECIAL WORKING CONDITIONS What exceptional roles or conditions will the job holder be expected to perform?

• Working hours are 7am to 4pm Monday to Friday

• There may be a requirement to visit customer sites within and outside of standard hours.

PERFORMANCE INDICATORS What measure will show that the job holder is meeting the JOB PURPOSE?

• Number of Follow-Ups

• New customers successfully brought on board

• Pipeline progression

• Number of emails left in inbox

BUDGET RESPONSIBILITY List any budgets the job holder is responsible for

None

 

COMPETENCIES FOR THE ROLE

ESSENTIAL DESIRABLE

TECHNICAL SKILLS

• Strong numerical skills and ability to interpret data.

• A strong understanding of the timber flooring industry.

• A through understanding of the Sales Process.

• Understanding of Sales Process Engineering

• Understanding of contract law

• Ability to read technical drawings

PERSONAL SKILLS

• Proactive in managing workload.

• Confidential

• Excellent time & task manager

• Goal driven

• Positive attitude

• Excellent communication skills

• Ability to work without supervision

• Ability to work under pressure to meet sales targets.

• Ability to work as part of a team

• Sense of humour

• Have a can-do attitude

•

LANGUAGE SKILLS

• Excellent verbal & written English

COMPUTER SKILLS

• Knowledge of Microsoft Office

• Previous use of CRM systems

• Use of Pipedrive

• Use of Smartsheet

 

 

JOB DESCRIPTION: Business Development POSITION HELD BY:

Page 3

 

QUALIFICATIONS • 5 GCSEs A* to C

 

• Carpentry & Joinery City and Guilds

• A Levels or higher qualifications

PROFESSIONAL EXPERIENCE / SKILLS

• At least 5 years experience in sales- related roles.

• Previously worked as a timber flooring specialist, timber flooring installer

• 5 years’ experience in sales roles.

CORE VALUES

• Committal to the 5 key SB Joinery values: 1. We work hard 2. We delight our customers 3. We love our job 4. We care 5. We go the extra mile.

 

OTHER • A clean UK driving license

 

Employee to sign:

I have read and understood the job statement as listed above. I accept it as being accurate and understand that it forms part of my Terms & Conditions of Employment. Signed ____________________________________________ Date ____________________________________________ Print Name ____________________________________________

 

Join our innovative and dynamic client as a Joinery Engineer at a cutting-edge luxury kitchen and furniture manufacturing company!